Everything you need to know about ConformityAI. Can't find what you're looking for? Contact our support team.
How does ConformityAI ensure accuracy in compliance responses?
ConformityAI uses Retrieval-Augmented Generation (RAG) technology, which means it only answers questions based on your uploaded documents. Every answer includes source citations with similarity scores, so you can verify the information. The AI is explicitly instructed to return 'NO_DATA' if the answer isn't found in your knowledge base, preventing hallucinations.
What file formats do you support?
Currently, we support PDF documents. We're actively working on adding support for DOCX, Excel, and CSV files. All files are processed securely and stored in encrypted vector databases.
Is my data secure and private?
Absolutely. We use zero-retention processing, meaning your documents are processed in ephemeral containers and never used to train our models. All data is encrypted at rest and in transit. We support data residency controls for EU, US, and APAC regions to meet local compliance requirements.
Can I integrate ConformityAI with my existing tools?
Yes! We offer a comprehensive REST API that allows you to integrate with your existing compliance workflows, ticketing systems, and documentation platforms. We also provide webhooks for real-time updates. Check out our API documentation for details.
How does pricing work?
We offer three tiers: Starter (free), Pro ($499/mo), and Enterprise (custom pricing). Starter includes 1 user and 5 documents. Pro includes unlimited documents, API access, and priority support. Enterprise includes SSO, audit logs, custom integrations, and a dedicated success manager.
What compliance frameworks do you support?
ConformityAI works with any compliance framework, including SOC 2, ISO 27001, HIPAA, GDPR, PCI-DSS, and custom frameworks. Simply upload your policy documents and past questionnaires, and the AI will learn your specific compliance requirements.
How long does it take to set up?
Setup takes less than 5 minutes. Simply create an account, upload your security policies and past questionnaires, and start asking questions. The AI will begin providing answers immediately as your knowledge base is being built.
Do you offer training or onboarding?
Yes! Pro and Enterprise customers receive priority onboarding and training sessions. We also provide comprehensive documentation, video tutorials, and a knowledge base. Enterprise customers get a dedicated success manager for ongoing support.
What happens if I need to update my policies?
You can upload new versions of your documents at any time. The system will automatically update your knowledge base with the latest information. You can also set up automatic syncing with Google Drive or other cloud storage providers (Enterprise feature).
Can multiple team members use the same account?
Yes! Pro plans include 5 users, and Enterprise plans include unlimited users with role-based access control. You can assign different permission levels (Admin, Editor, Viewer) to control who can upload documents, ask questions, or view answers.